Your new SaaS infrastructure: Resilient, Scalable and Observable

Two main reasons: Cost and flexibility.

Cost: You can’t hire a fulltime DevOps person at this price.
Flexibility: You only pay for when you actually have some work to be done.

At first glance, it does indeed look like a mismatch in incentives: You want to get as much work done in as little time possible, so you don’t need to pay for as many months. And we want you to be our customer for a long time.

However, if we would just drag things out, we wouldn’t deliver value each month, which in turn would likely lead to you canceling the service - and acquiring customers is expensive.

When you subscribe to our service, each month is billed upfront. However, if at some point, you run out of work for us during a month, you don’t have to let the remainder of the month go unused.

Instead, you can pause the subscription and resume it, when you have work again.

You can cancel at anytime to the end of the currently running month. This will stop the auto-renewal of the subscription and you won’t be billed again.

Out of scope is everything that relates directly to your codebase. Some examples of out-of-scope tasks:

• Implement OpenTelemetry in your Microservice - But we can help with guidance on how to do it and what Best Practices are.
• Containerize your application - But we can help with production-optimized Dockerfiles for different tech stacks that you can use. Also, we help with guidance and Best Practices
• Software Development

Also, tasks unrelated to DevOps and Cloud Architecture like:

• Design work
• Content creation

No, we don’t need access to your codebase. We will share everything you need via git repositories to which we give you access.

This depends on the specific task you are requesting. We usually don’t give out estimations about how long a task takes as this would take away from the time we have available to actually working on the task.

We will however indicate if a task is probably going to take a longer time because of its size.

In that case we will break it down into multiple smaller tasks.

This depends on the size of the task, but we aim to deliver results at least once a week, even if it is a preliminary result.

While we will try to make it work, it needs to be a reasonable deadline that matches the required work.

In general, we will work on your tasks until you are 100% satisifed, so this situation should never arise - and never has.

Having said that:
The first month is a trial month. If you are unhappy with your results, you may request a refund.
In this case, we will ask you to jump on a call with us to better understand why you were unhappy.
After the call, we will refund you, regardless of the reasons you mentioned in the call.

After the first month, there will be no refunds. But you still can pause anytime and cancel monthly.

If you are an agency owner and provide DevOps services or cloud architectures to your clients you can certainly still use our services. However, keep in mind the following:

• We will not interact with your clients, but only with you.
• Our name will be visible to your clients through our copyright notices. - Plan accordingly - both in time and budget - for when you don’t resell in a subscription model but fixed price.